This Privacy Policy explains how 712cuci collects, uses, stores, and protects your personal data when you use our platform. Please read this document carefully. By using the 712cuci platform, you agree to the practices described in this Privacy Policy.
712cuci ("we", "Platform") is committed to protecting the privacy of users who access our website and mobile app. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and outlines the rights and responsibilities of both parties regarding data handling.
This Policy applies to all individuals who:
- Accessing the 712cuci website or app
- Registering for or using a 712cuci member account
- Contacting our support team through any channel
- Participating in promotions, VIP programmes or lucky draws
In the context of this Policy, "personal data" means any information that can identify you directly or indirectly as an individual, including your name, identification number, email address, phone number, and financial information.
We collect various categories of information depending on how you interact with the 712cuci platform. The following are the types of data we may collect:
Some information is collected directly from you during registration or while interacting with the platform. Other information is collected automatically through cookies, server logs and industry-standard tracking technologies.
We only collect information that is genuinely necessary for legitimate purposes. We do not collect excessive or irrelevant data beyond the scope of the services we provide.
The data we collect is used solely for legitimate and reasonable purposes. Specifically, 712cuci uses your data for the following purposes:
- Account Management: Create, verify and manage your user account including any required KYC processes.
- Transaction Processing: Process deposits, withdrawals and any financial transactions you carry out on the platform.
- Service Provision: Allows you to access and use all platform features including games, promotions and the VIP programme.
- Service Communications: Send important notifications related to your account, security, promotions and service updates.
- Security & Fraud Prevention: Detect and prevent fraudulent activity, money laundering and unauthorised account access.
- Legal Compliance: Fulfil obligations under applicable Malaysian laws including PDPA and other regulatory requirements.
- Platform Improvements: Analyse usage patterns to improve the user experience and develop new features.
- Customer Support: Provide technical assistance and respond to enquiries you submit to our support team.
Marketing: We send you promotional communications based on your activity and preferences. You can opt out of promotional emails at any time through the notification settings in your account.
712cuci does not sell your personal data to third parties under any circumstances. However, there are limited situations where we may need to share your information:
- Service Providers: We share only the necessary data with third-party service providers who help us operate the platform — such as payment processors, identity verification providers, and IT infrastructure partners. All such parties are bound by strict confidentiality agreements.
- Legal Requirements: We may disclose information to the relevant authorities when required by law, court order, or direction from a legitimate regulatory agency.
- Rights Protection: We may disclose information to protect the rights, property, or safety of 712cuci, our members, or the public when necessary.
- Business Restructuring: In the event of a merger, acquisition or asset sale, user data may be transferred to the new entity with prior notice to users.
In all sharing scenarios, we share only the minimum information necessary and ensure that recipients comply with data protection standards comparable to our own.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. The key security measures we implement include:
All data transmitted between your device and our servers is fully encrypted using industry-standard TLS/SSL protocols.
Data is stored on servers protected by strict access controls, continuous monitoring, and regular backups.
Two-factor authentication (2FA) is available for all accounts to add an extra layer of security to your login process.
Our systems are continuously monitored to detect and respond to any security threats immediately.
While we take comprehensive security measures, no system can guarantee absolute security. You also play a role in keeping your account safe — use a strong password and never share your login credentials with anyone.
The 712cuci platform uses cookies and similar tracking technologies to enhance user experience and analyze usage patterns. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
712cuci retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. Our data retention guidelines are as follows:
- Active Account Data: Retained for as long as your account is active and for any subsequent period required by law.
- Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysia's accounting and tax legal requirements.
- KYC Records: Retained for a minimum of 5 years after the business relationship ends.
- Support Communication Logs: Retained for 2 years for reference and service improvement purposes.
- Analytics Data: Stored in anonymised form for a longer period for trend analysis purposes.
When data is no longer needed, it will be securely deleted or anonymised using methods appropriate to the sensitivity of the data.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by 712cuci:
| User Rights | Description | How to Claim |
|---|---|---|
| Data Access | Request a copy of the personal data we hold about you | Contact support |
| Correction | Request correction of inaccurate or incomplete data | Account settings / support |
| Deletion | Request deletion of data in certain circumstances | Contact support |
| Restriction | Request restrictions on data processing in certain circumstances | Contact support |
| Objection | Object to data processing for direct marketing purposes | Notification settings |
| Data Portability | Receive your data in a machine-readable format | Contact support |
To claim any of the above rights, contact the 712cuci support team via live chat within the platform. We will process requests within 30 working days. For complex cases, this period may be extended with prior notice to you.
Some data deletion requests may not be fully fulfilled if the data in question is required for legal compliance, dispute resolution or enforcement of our agreement with you.
The 712cuci platform is intended for users aged 18 and above only. We do not knowingly collect or process personal data of individuals under the age of 18.
Important: If we discover that we have collected data from a user under the age of 18 without knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered an account on our platform are encouraged to contact our support team immediately.
712cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer.
When material changes are made:
- The "Updated" date at the top of this page will be changed.
- Registered members will be notified via email or in-platform notification if any such changes are material.
- Continued use of the platform after the amendment date takes effect is considered acceptance of the latest version of the Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your information. If you disagree with any changes, you have the right to close your account by contacting our support team.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
The fastest method. Reach us via the chat button within the 712cuci platform, available 24/7.
For more detailed written enquiries: [email protected]
We aim to respond to all privacy enquiries within 5 business days. For requests relating to user rights under the PDPA, the response period may be longer depending on the complexity of the request.